Refund Policy

Last Updated: April 9, 2026

At Von Alden, we hope every piece meets your expectations upon arrival. Should this not be the case, we offer a considered and straightforward return process designed to ensure clarity and ease at every step.

Order Changes & Cancellations

Orders may be cancelled within 24 hours of placement by contacting us at hello@vonalden.com, along with your order number.

Beyond this period, we cannot guarantee cancellation, as orders may already be in preparation.

Once an order has been dispatched, it is no longer eligible for cancellation. However, it may be returned upon delivery in accordance with the terms below.

Returns Window

We accept returns for both defective and non-defective products within 30 days of delivery.

We accept returns within 30 days of delivery.

To be eligible for return, items must be:

Unused
In original condition
Returned with original packaging, tags, and accompanying materials

Our support team remains available to guide you through each step of the process.

There are no restocking fees applied to returns.

Return Conditions

Eligible Returns Include: Items that meet the above return standards within the 30-day window.

Restocking Policy: We do not charge restocking fees.

Return Shipping Responsibility

In the Case of Error or Defect: If the item received is incorrect, damaged in transit, or defective, return shipping costs will not be charged.

In the Case of Change of Mind: If the return is requested due to preference, sizing, or a change of decision, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

How to Initiate a Return

Step One — Contact Us

Please email hello@vonalden.com with your order number and reason for return.

Step Two — Prepare Your Item

Items should be carefully repacked in their original condition, including all packaging and accessories.

Step Three — Return Shipment

Instructions for return shipping will be provided once your request has been reviewed. Please follow the guidance included in your return authorization.

Refund Process

Inspection: Once received, returned items are reviewed to confirm eligibility.

Processing Time: Approved refunds are issued to the original payment method. Please allow up to 7 business days for processing, depending on your financial institution.

Exchanges

We are pleased to accommodate exchanges for both defective and non-defective items.

If you would like to exchange an item for a different size, color, or alternative product, please contact hello@vonalden.com, and we will assist you accordingly.

Undelivered Orders

If your order has not arrived within the expected delivery window, please contact us with your order number at hello@vonalden.com.

We will liaise with the carrier to investigate the matter.

If a parcel is confirmed lost, we will either issue a full refund or provide a replacement at no additional cost.

Non-Returnable Items

Certain items may be marked as non-returnable for hygiene or safety reasons. These will always be clearly indicated on the product page at the time of purchase.